Frequently Asked Questions
Everything you need to know about shopping with Betsey Johnson.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.
How do I care for my Betsey Johnson products?
To keep your items looking fabulous, we recommend following the specific care instructions on the garment tag. For handbags and accessories, wipe clean with a soft, damp cloth.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay.
Can I cancel or modify my order after it's placed?
Because we work quickly to get your order to you, we are unable to modify or cancel orders once they have been processed. Please double-check your details before confirming your purchase.